Four ways in which financial organizations can meet customer needs
In response to the restrictions carried out by governments and
businesses worldwide due to the pandemic, financial organizations
rapidly reassessed their operations and migrated to fully digital environments.
An already competitive marketplace required new technology to meet customer
demands for efficient, accessible, and personalized service.
Four ways in which financial organizations can meet customer needs
For a generation unaccustomed to sending handwritten
letters via mail, the idea of traveling to a bank or ATM to deposit a check may
seem quaint and old-fashioned...
No longer just a buzzword, omnichannel refers to providing a
seamless customer experience across channels, whether in-branch, a mobile
device, desktop, or any channel...